Frequently Asked Questions

Do you ship to the entire country?

Yes, Free Shipping is offered to the following provinces: BC, AB, SK, MB, ON, QU, NS, NFLD, NB, PEI, & YT. If you are outside our Free Shipping Area please contact our office for a shipping quote.

Do you offer free shipping?

Yes, we do. To all Canadian provinces on all orders over $59.99. We ship by Canada Post Expedited Courier and Purolator Courier. This network allows us to ship pretty much anywhere in Canada. You choose the method that suits your needs best.

How long will it take my order to get to me?

All orders are processed at our facility within 48 hours of receipt. Delivery is as per Canada Post & Purolator operating guidelines. With seasonal shipping (Christmas) please consult Canada Post or Purolator guidelines for shipping timelines.

Shipping Times From Calgary
Speed*:Major Centres
Local – Some customers have noticed next day delivery. But please allow 2 – 3 days for delivery.
Regional – Up to 3 days Alberta, British Colombia, Saskatchewan, Manitoba.
National – 2 up to 7 days Ontario, Quebec, New Brunswick, Newfoundland & Labrador, Nova Scotia and Prince Edward Island.

*Rural Delivery is additional time.

*Once your order has been shipped you will receive a tracking number via your email.*

PLEASE NOTE: All orders are processed within 48 hours of receipt. Delivery is as per Canada Post & Purolator operating guidelines. With seasonal shipping (i.e. Christmas) please consult Canada Post or Purolator guidelines for shipping timelines.

Why Canada Post?

Canada Post and Singlecup.ca partnered because Canada post has a largest network of delivery and pick up locations than any other carrier in Canada. Canada Post will make delivery attempts at post office boxes within their guidelines. By supporting Canada Post we continue to ensure that Canada has a letter carrier to handle all of our mail needs today and down the road. Canada Post guarantees the delivery of our goods within an allotted time ensuring that our clients receive the fastest service while keep both yours and ours cost to a minimum. If you are not satisfied with your delivery of goods we appreciate any constructive criticism.

How does Canada Post's signature policy work?

During the checkout process you can choose whether or not a signature is required for delivery of your orders from SingleCup.ca. Read below for clarification on how this works in different areas in Canada.

Signature Required where mail is delivered to the door
A delivery attempt will be made at the door. If no one is available, a delivery notice card will be left at the door.

No Signature Required where mail is delivered to the door
The item will be delivered to the door. If no one is available and the item is too large for the mailbox, the item will be safe dropped, or a delivery notice card will be left at the door.

Signature Required to Community Mailboxes (CMB) and Group Mailboxes
A delivery attempt will be made at the addressees door. In rural areas, a delivery attempt will be made at the door when the door is within 0.5km of the line of travel. Otherwise, a delivery card will be left in the addressees mail receptacle.

Signature Required to Rural Mailboxes:
A delivery attempt will be made at the door, if the door is within 0.5 km from the rural route line of travel. If no one is available, or if the door is further than 0.5 km, a delivery notice card will be left in the mail receptacle.

No Signature Required to Community Mailboxes (CMB)and Group Mailboxes
The item will be delivered to the CMB mail receptacle or parcel compartment. If the item is too large for the parcel compartment, a delivery attempt will be made at the door, if no one is available, the item may be Safe Dropped or a delivery notice card will be left at the door. For parcel items being delivered in areas outside of a major urban centre, a delivery notice card will be left in the mail receptacle, directing the addressee to their local post office to pick up their items.

No Signature Required to Rural Mailboxes The item will be delivered to the mail receptacle. If the item is too large for the mailbox, a delivery notice card will be left in the mailbox.

Why Purolator?

Being Canada's gourmet coffee Superstore means offering more than one carrier. Purolator Courier has Canada largest courier network and offers more depot than any other courier in Canada. For our friends in Eastern Canada this means orders delivered in days not weeks.

Purolator Courier No Signature Required A delivery attempt will be made at the door, if no one is home then the package will be left in a safe area. You may also leave a note for the driver to leave on side of house or etc, within their safety protocol.

Purolator Courier Signature Required A delivery attempt will be made at the door, if no one is home a Notification Card will be left stating which Purolator depot has your package.

I'm a tea drinker. Will I see a difference in quality too?

Your tea will be exactly the way it was intended to be - no loss of taste over time. No brittle pieces of leaves or any of the other tell-tale signs of drinking a tea that is past its prime. You'll have an invigorating taste delivered with consistency whenever you want it.

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