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Refund and Exchange Policy

See below for Refund Criteria

- The order must be within 30 days of purchase
- The original box of product wishing to be returned is sealed, Singlecup.ca will not accept any open or partially consumed product
- Return shipping is at returnees expense, Singlecup.ca will not cover the cost of return shipping
 
Please note that Singlecup.ca will not refund any clearance items, any discounted product is final sale.
We are unable to refund Debit transactions after 7 days of payment, sorry for any inconvenience.
 
If you would like to refund product from you order and you meet the above criteria, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your order number and reason for return, you will receive a email confirmation from us in regards to your return request within 2 business days, once we authorise the return and you have the product shipped, please provide us with the Tracking Number. When the shipment is delivered back to us we will then issue a credit back onto the credit card used at time of purchase.
 
If your order is damaged please see our FAQ for instructions on how to proceed.
 
For any questions please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .